Refund policy

Returns and refunds

You have 30 days from the day your order is delivered to request a return, for any reason. If it is not right for you, that is reason enough.

How to start a return

Email us at hello@thehallowvault.com with your order number. We reply within one business day and send you return instructions. Please do not send anything back before contacting us — we need to give you the correct return address.

Condition

Items must come back in resalable condition: complete, undamaged, and with the remote and battery holder included. Normal unpacking is fine. Items that have been used outdoors through weather cannot be resold and may not qualify.

Return shipping

Return shipping is paid by the customer, except where the item arrived damaged, faulty, or incorrect. In those cases we cover it.

Damaged or faulty on arrival

Send us a photo instead. If the piece arrives broken, faulty, or missing parts, we will replace it or refund you in full and we will not ask you to ship anything back.

Refunds

Once your return is received and inspected, we issue the refund to your original payment method. Refunds are processed within 5 business days on our side; your bank may take a further 5–10 business days to show it.

Original shipping charges are refunded only when the return is due to our error.

Cancelling an order

If your order has not shipped yet, email us and we will cancel it